Refund policy

Refund Policy

30-Day Return Policy

We accept eligible return requests within 30 days after your order is delivered.

Return Eligibility

To qualify for a full refund, the item must be unused and returned in the same condition in which it was received, with the original packaging and all included accessories, parts, manuals, and other contents.

Please contact us at contact@ecomtechinnovations.com before sending a return so we can provide return instructions.

Return Shipping

Customers are responsible for return shipping costs for standard returns.

If we sent the wrong item, or if the item arrived damaged due to shipping or an issue attributable to us, we will assist with the return and cover the applicable return shipping cost.

Opened, Used, Damaged, or Incomplete Returns

We do not charge a fixed restocking fee on eligible unused returns.

However, if an item is returned opened, used, damaged after delivery, missing original packaging or accessories, or otherwise in a condition that reduces its resale value, we may reduce the refund by an amount reasonably reflecting the loss in value, to the extent permitted by applicable law.

Refunds

Once the returned item is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Wrong or Damaged Items

If your order arrives damaged or you receive the wrong item, please contact us promptly at contact@ecomtechinnovations.com with your order information and, when possible, photos of the item and packaging so we can help resolve the issue.

Nothing in this policy limits any rights you may have under applicable law.